Courtesy in the Courier's World.

Recently we were approached by a New York columnist who wanted to know the rudest questions we were asked about our job for a book he is writing featuring Miss Manners and other notables. It brought up the larger subject of common courtesy and how it relates to our job as we go about in traffic and through people's work environments.
It occurred to me that some bicycle couriers might be seen as discourteous and maybe that could have something to do with the supposed decline of the industry as a whole.
In truth you can't be a successful courier if you are rude or unaware of how your actions effect others around you. One of the keys to a smooth career or day as a courier is an acute awareness of your position and relationship to others on the physical plane. In traffic it's a matter of survival. You can't barge through a car even if they are trying take you out, and a pedestrian is better passed from behind, so as not to have them skitter in front of you and get hit. The main principle is not to impede the flow of traffic, which bike messengers should be great at because of their superior maneuverability.
Towards that end, Clutch Couriers practice letting people out of the door before entering (just like in NYC subway cars) and holding the door for those entering behind us. Other less obvious (and misunderstood) favors include moving to the front of the line at the red light so that the cyclist can be clearly seen, and get out of the intersection quicker when the light turns green.
There are a million ways that modern life has made us believe that "I am the center of the universe" and this disease is spreading like an epidemic. Being a good bicycle messenger is the one of the best ways that I know to combat this in myself.
Remember that common courtesy is really looking out for number one by realizing the symbiotic nature of society.

Flowing like water from the mountains to the sea...-RG

Watsonville Same Day Filing!

Same Day Filing drop-off and Attorney bin pickup service to Watsonville Courthouse..Only $100 per month for Santa Cruz-Capitola Attorneys! Same Day Filing and Return including all Document Retrieval and Inter-Office Attorney Delivery only $150 per month for Santa Cruz-Capitola Attorneys!

Messenger Profile-Brandon Bailey!

Brandon has brought a unique enthusiasm and competence to our crew. He knows that you have to love what you do, and the better you get, there's more to love-Thanks Brandon, it's a pleasure and an honor having you on the team.-RG

Hi,
I'm Brandon, and I work for Clutch Couriers. Here's the shortened run-down on me,
I started working as a courier in Baltimore, MD after realizing a few things. One,that my commute to and from my crummy kitchen job was the only part of the day I enjoyed and two that I was always the person running the the store for my friends because I wanted to be on my bike inside of sitting inside. After working in Baltimore for about 2 years I moved to Milwaukee, WI. I became a courier there for a brief time before fracturing my neck and coming back to MD to recover, and then moving out here to beautiful Santa Cruz. I tried to get a bike job here for a while, but I had no luck. And I wasn't about to get a job I hated just to pay for things that keep me comfortable doing something I didn't want to do. So I waited for a while, doing volunteer bike work (like FNB) and working fill-in for Ped-X, until one day I started working here.

Here I also started playing Bike Polo which I love dearly and have gotten better and better at that the more I have played here and other cities. Bike polo is the best and anyone who reads this should check it out and come play. I also love chicken wings, screaming along to music while I ride, beer, and working hard.

This job gives me so much. When I first started (B-more) it got me in shape and showed me the potential of my life: that I don't have to be miserable, I can have fun and work at the same time. This job is so much fun. On top of getting paid to ride a bike all day, it also comes with an intensely positive feeling thats part endorphins and part knowing that I am doing something I love doing without compromise. This job gives me satisfaction in many ways just come ask me if you want (though I might talk your ear off if I just got back from Watsonville). And though sometimes I do miss the intensity and fast pace of the city I love Santa Cruz's fresh air, crazy people, and open skies.

I feel like I have a lot to give to this company as well. I've always given my all to my jobs, but especially here do I give it all because I actually feel respected and not used. When I feel like that it makes me want to come in everyday and work hard all day as well as try and learn new things and make myself better so that I can help out more. Since I was also here in Santa Cruz without a job I know what its like to have nothing here, it makes all the difference to have a job like this and something to live for. I also like to think I bring my positive attitude and willingness to run my body to the ground if need be (it usually heals back just fine).

Clutch Couriers lead feature in Sunday's Santa Cruz Sentinel!

http://www.santacruzsentinel.com/business/ci_15238288

SANTA CRUZ -- Rick Graves and the other riders at Clutch Couriers, which recently announced an expansion into Monterey County, have nimbly maneuvered the economic downturn as if they were swerving around a suddenly stopped delivery van on Ocean Street.

see full article @ http://www.santacruzsentinel.com/business/ci_15238288

Don't call us alternative transportation

Don't call us alternative transportation.

In every major city across the planet professional bicycle couriers are the most trusted and relied upon cog of the mainstream transportation network.

Any good office manager knows that the national delivery companies are fine for overnight and freight delivery, but if you need a sensitive item delivered right now, without question or delay, the only way to go is by pro bike messenger.

Whether it's bone-marrow or legal documents, we are historically the most trusted delivery system, and the fates of whole lives, corporations and careers have depended upon that trust.

So why, when transplanted to smaller west-coast towns, are bike messengers are relegated to the title of 'alternative' transportation; a moniker that carries with it a connotation of separateness or exclusivity that restricts our broader appeal to those who don't share 'alternative' political viewpoints.

If you can provide superior goods and services at a comparable price, using alternative transportation methods, you become the preferred choice. But you have to get in the door first. Presenting yourself as 'alternative' from the get-go sets up a division between you and the rest of the world, (the correct way vs. the old way), that may sabotage opportunities to bridge the gap.

For example, when the Santa Cruz Metropolitan Transit District came to me for a quote for inter-office motorized courier services, I offered them both motorized and bicycle messenger services. I was able to show them by comparison that the job could be done quicker and more effectively, at a less expensive rate, by bike. They quickly signed on, with the caveat that in an emergency, we would back up our bicycle messengers with our car. We have never had to deliver one piece of mail by car, but I doubt the SCMTD would have taken a second look at us if we didn't have that option. The final result is that all their inter-office mail is now delivered by professional bicycle messengers instead of by their former delivery method of armored trucks.

Most large law firms that find us on the internet don't know or care about our transportation methods. They want immediate results and are willing to pay for it, the pro bike courier just happens to be the most effective method.

In my view an environmental activist with his or her eye on the big picture would want to adapt their message, products, and services to appeal to the broader market. After all, we are asking folks to adapt their lifestyles and attitudes radically, is it so wrong to help provide the middle ground that most of the public can feel safe about crossing.

Or did we move to Santa Cruz to exclude the rest of the world, and set ourselves apart as special and different. Inviting the “others” to either oppose us or sit on the fence.

There is an alternative approach: By providing a wide variety of professional services to a broad spectrum of the market, Clutch Couriers represents the future of the messenger industry, and our recipe for success is the gradient for change that will move 'green' courier services into the mainstream without all the political drama.

When the rubber hits the road your true friends become apparent...RG

Announcing Monterey County Superior Court Legal Service!

Today we celebrate legal courier services in Monterey County available for the first time by professional bike messenger!

Thanks Mikey!

Clutch Couriers featured in City on the Hill Press!

Link:

http://www.cityonahillpress.com/2010/04/08/bike-courier-service-a-boon-for-santa-cruz/